CellarWineSoftware.com

We are committed to insuring that you fully enjoy Cellar!. With the hundreds of features, we know that questions will arise.

There are different ways of getting your questions answered:

See if your question is covered in the help file.

The help file is available in different formats and language.

First, if you already have Cellar! installed, then you can get help through the "Help" menu. However, this will not work with Windows Vista, as the help system was completely changed and old help files do not work anymore.

Then, you can use one of these two alternatives:

• View the help file online
• View the RTF (printable in Word) version

For more information, click here.

Look in our FAQ to see if your question is a frequent one and has already been answered.

Our FAQ contains answers to the most frequently asked questions we receive from users like you. The FAQ has different categories so you can easily find your way to the right question. It really is a good starting point when you seek information of various nature regarding Cellar!.

Report a bug, ask for a new feature or enhancement using the Issue Tracking System.

If you find a bug or problem with Cellar! or if you want to ask us for a new/modified feature, we ask that you please report it on our Bug & Feature Reporting/Tracking system. If it's your first time on the system, you will need to create an account. Once you're logged in, click on "Add new task". You can also use "Tasklist" to view bugs and features that are currently in the list and search to see if yours has already been reported.

Once you reported a bug/feature request, you will be notified by email when it has been resolved or if we need more information about it. You can always come back and track your report.

Discuss ideas, features, problems, etc. in our Discussion Forum.

Here you can discuss all aspects of Cellar! with other users as well as with us, the team. Questions, suggestions, improvements, or simply discuss the software with other users.

Our professional discussion software does not require that you register in order to view comments. However, we strongly suggest that you register so that you can take advantage of all of the features this forum has to offer.

E-mail our support staff.

We do our best to answer as fast as we can to support requests we receive. But bear with us, we're individuals with regular day jobs and with families of young children. Generally, we can answer to most emails between 12 to 48 hours.

Lost your registration e-mail or key file?

If you are a registered user of Cellar! and you lost your registration e-mail or key file, you can use this form to request that we lookup your info in our database and send your registration e-mail back again.

Of course, we strongly suggest that before you purchase Cellar!, you TRY it using the demo version to see if it fits your need.

However, and although we have a demo version, if you purchase Cellar! and somehow you come to dislike it, then our warranty is quite simple: ask for a refund. Again our aim is that all Cellar! users be happy with the product !

This warranty lasts for 3 months after the date you purchased the software.

• If you purchased through our website (in electronic or CD format) then email us to process your refund. However, there will be no refund for handling and shipping charge.
• If you purchased through another website, first email the website's customer service to ask for a refund from them. Depending on their policies, you may need to email us next. Be aware that your refund may only be partial.
• If you purchased the CD version from a retail store, then the store's return policy applies. Again, you may need to email us next, but once again, your refund may only be partial.